GOVERNMENT OF INDIA (भारत सरकार)
MINISTRY OF RAILWAYS (रेल मंत्रालय)
RAILWAY BOARD (रेलवे बोर्ड)
No. 2024/TG-V/10/Vol.I
New Delhi, dated 2-05.2024
Principal Chief Commercial Managers, All Zonal Railways
Sub: Manning of coaches by Ticket Checking Staff.
The ticket checking staff forms the vital front-end interface with passengers and performs versatile functions in the course of discharging their responsibilities. The duties performed by the ticket checking staff are vital not only from revenue point of view but also in shaping the general public perception of Indian Railways. However, inadequate manning of coaches by ticket checking staff owing to various reasons is highlighted at various foras from time to time. Since manning of reserved coaches is important to prevent inconvenience/harassment to bonafide passengers and leakage of revenue, the issue of inadequate manning needs to be addressed with utmost priority.
