Reiteration of instructions regarding immediate discontinuation of physical correspondence/Speed Post letters addressed to Railway Board and other Units

 भारत सरकार Government of India

रेल मंत्रालय Ministry of Railways

रेलवे बोर्ड Railway Board

New Delhi, Dated: 04.06.2026

No. 2022/O&M/2/7

General Managers,

All Indian Railways/PUs

DG/NAIR & DG/RDSO

CAO/PLW, Patiala, CAO/WPO, Patna & CAO/RWP, Bela

Sub: Reiteration of instructions regarding immediate discontinuation of physical correspondence/Speed Post letters addressed to Railway Board and other Units.

Ref: (i) Railway Board's Letter No. 2022/O&M/2/7 dated 21.10.2022

(ii) Railway Board's Letter No. CR/2023/Misc/03 dated 24.05.2023

Kindly refer to the Board's communications cited above, wherein explicit directions were issued for switching over entirely to a paperless mode of working across the Railway Board, Zonal Railways, PUs, and Other Units to minimise procedural delays and enhance efficiency. It was instructed that all official correspondence must take place solely via the e-office platform, routed through official, mapped email IDs.

2. It was further specified that the Railway Board's Central Registry would cease to accept physical letters or files, save for specific exemptions granted to correspondence concerning Disciplinary & Appeal Rules (D&AR) and Vigilance cases. It has, however, been observed with serious concern that despite these long-standing directives, various Zonal Railways, PUs, and Other Units continue to dispatch routine correspondence in physical formats via speed post. This persistent deviation defeats the core purpose of institutionalising paperless governance.

3. Accordingly, the instructions issued vide Board's letter dated 21.10.2022 are hereby reiterated. All Zonal Railways, Production Units, and attached offices are directed to scrupulously adhere to the instructions reg. digital correspondence. Further, no routine correspondence should be made in physical form, except for the authorised exemptions (D&AR and Vigilance cases).

4. Strict compliance should also be ensured with these instructions down to the divisional, workshop, and depot levels to avoid any administrative incovenience or return of correspondence.

DA: As above

(T. Srinivas)

Joint Secretary/Railway Board 

Email ID: t.srinivas1@gov.in

Tele No.: 011-47845551